Though this is not the keyaspect to identify a dependable cloud hosting supplier from a bad one or a reseller from an actual supplier, the option to call and talk to a live person is a sign that you aren't dealing with a one-person service provider and that you can get in touch with someone whenever you're looking for assistance. The telephone support for hosting services may vary from common to experienced, which means that the problems which can be resolved through a call vary depending on the particular service provider. In the general case, these issues are more basic and feature billing or first level tech issues since more complex tasks generally need a support ticket where both you and the administrators can track the proceedings with a given issue. Nonetheless, being able to phone call your provider can save you considerable time and efforts for the numerous small things that may eventually appear at the time you manage your hosting account.

Phone Support in Cloud Hosting

We know that having the option to speak with a live agent is very important, that's why we have three support lines globally (UK, USA and Australia) and you have the option to reach us over the phone for 14 hours every day. If you consider acquiring one of our Linux cloud hosting, for instance, you have the option to call us and learn more about our solutions before you order to be sure that we do cover all the system requirements for your websites. Following your order, you'll be able to get in touch with us about any kind of sales or billing troubles you may experience, or receive any type of general or basic tech information you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical matters you'll have to use the ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

Every time you need more details regarding the semi-dedicated servers that we supply, you have the option to call one of the three support lines we have across the globe - in the United States, Great Britain and Australia. In this way, you have the option to check in advance if our services are suitable for your sites. If you're already our customer and you own a semi-dedicated account, you are able to reach us over the phone for 14 hours daily about any type of billing or basic queries. For strictly tech problems you're able to take advantage of our ticketing system to communicate with our technical support because someissues just need additional time to be taken care of, but we can assist you on the phone with numerous minor tech issues as well, saving you the time and efforts.