Phone Support in Cloud Hosting
We know that having the option to speak with a live agent is very important, that's why we have three support lines globally (UK, USA and Australia) and you have the option to reach us over the phone for 14 hours every day. If you consider acquiring one of our Linux cloud hosting, for instance, you have the option to call us and learn more about our solutions before you order to be sure that we do cover all the system requirements for your websites. Following your order, you'll be able to get in touch with us about any kind of sales or billing troubles you may experience, or receive any type of general or basic tech information you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical matters you'll have to use the ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
Every time you need more details regarding the semi-dedicated servers that we supply, you have the option to call one of the three support lines we have across the globe - in the United States, Great Britain and Australia. In this way, you have the option to check in advance if our services are suitable for your sites. If you're already our customer and you own a semi-dedicated account, you are able to reach us over the phone for 14 hours daily about any type of billing or basic queries. For strictly tech problems you're able to take advantage of our ticketing system to communicate with our technical support because someissues just need additional time to be taken care of, but we can assist you on the phone with numerous minor tech issues as well, saving you the time and efforts.