One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum response time for any technical support ticket that you post or any e-mail that you write is only 60 minutes, even if you contact us on weekends and national holidays. Regardless of the essence of your problem or enquiry, we’ll lend you a hand right away and will supply you with the needed information to resolve any problem with your sites. The real reply time commonly doesn’t exceed 15-20 minutes, which implies that you can just forget about waiting around for hours to get a problem fixed or what’s even worse than that – waiting a whole day only to get a reply that more info is required while nothing is resolved. We’ll assist you in a jiffy simply because we are aware of exactly how valuable time can be in the dynamic Internet realm. The one-hour response time guarantee applies to any technical or billing query that you might have about our Linux cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a support ticket via your web hosting Control Panel or send an email associated with your semi-dedicated server, you’ll receive a reply within no more than 60 minutes. You can contact us whenever you need with regards to billing, technical or general matters and given that we’re available to you 24/7/365, you’ll invariably get support right on the spot. Depending on the particular issue or question, we will supply you with more info, solve the complication if it’s been caused by something within our reach or instruct you on what actions to take in case you have to adjust a particular setting for a web app that we can’t access. You can forget about waiting for a day for each and every reply. The fact is, in the majority of cases we respond to emails and tickets within twenty to twenty five minutes max.