A live chat is among the methods of communication supplied by some web hosting suppliers as a part of their support service. Depending on the provider, the chat is used for billing, pre-sales and/or tech support. This method of contact is faster as compared to a support ticket and it will make it less likely to misunderstand or misspell something compared to a phone call with a representative. Furthermore, if the trouble that you experience needs some time to be investigated and resolved, you can do something else in the meantime instead of just waiting, as you would have to do when you call. You can also use a live chat support service without spending a dime provided that you have world wide web access even if your web hosting provider is located in another country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Hosting

In addition to the telephone and ticket support, we provide live chat support too. You can contact us every single day, including weekends and holidays, and we can give you more details about the Linux cloud hosting that we supply if you are not a customer yet, or about basic and billing questions if you already have a user profile. Although for solely technical issues you'll need to open a ticket to our technical support team, because such issues need more time to be taken care of, you may still contact us through our live chat for some technical details. For example, we will assist you to set up an email address in your email client or troubleshoot a variety of issues, saving you considerable time. Even if our phone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is available every single day, even on holidays and weekends. It's the perfect way to find out more about our semi-dedicated servers in case you don't have an account yet or to get a problem resolved if you are a client and our customer care agents will assist you promptly regardless of the time of the day you join the chat. In case you wonder which package is more suitable for your websites, in case you need advice whether you should obtain a particular upgrade and how to order it or in case you've got problems setting up an e-mail account on your PC, you will be able to get in touch with us and we'll give you the necessary info at once. The live chat is online even after our telephone lines are off for the day, so if you have an account here, you can be certain that you will always find prompt assistance with any kind of question or trouble that comes up.