If you have ordered a web hosting package and you’ve got certain queries with regards to a concrete feature/function, or in case you’ve faced a certain challenge and you require support, you should be able to touch base with the respective technical support staff. All web hosting providers deploy a ticketing system no matter if they provide other means of contacting them along with it or not, due to the fact that the best way to tackle a problem most often is to send a ticket. This kind of correspondence renders the replies sent by both parties simple to follow and enables the technical support team members to escalate the case if, for example, an admin has to step in. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you have to use no less than 2 separate accounts to get in touch with the client service staff and to actually manage the hosting space. Incessantly signing in and out of different accounts may sometimes be a nuisance, not to mention the fact that it requires a lot of time for the vast majority of web hosting companies to process the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud hosting isn’t separate from the web hosting account. It is an essential part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it at any time with only a couple of clicks of the mouse, without having to sign out of your web hosting account. The ticketing system offers a quick-search box, which will help you track the status of practically any support ticket that you have already submitted, if needed. Plus, you can see knowledge base articles that belong to different problem categories, which you can select, so you can find out how to resolve a specific issue before you actually post a ticket. The ticket response time is no more than 1 hour, so you can get timely assistance at any specific time and in case our support team suggests that you do something within your hosting account, you can do it momentarily without the need to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with our company and you wish to touch base with our client support team representatives, you will be able to submit a trouble ticket directly from your Hepsia Control Panel instead of going through an entirely different customer support platform as you’ll have to do with most hosting companies on the market. Our integrated trouble ticket system will allow you to post a new ticket with no effort and to look through older tickets using a clever search filter. Besides, you will be able to take a look at the applicable knowledgebase articles that our system will present you with on the basis of the problem category that you select for your new ticket. You can carry out all these activities without leaving your Hepsia Control Panel at any time, which implies that in case you encounter any problem or have an enquiry, you can touch base with our technicians and solve the given problem in no more than sixty minutes via one support platform.