Lots of persons who begin using their very first hosting account, or switch companies, normally have queries in regards to how particular procedures are executed or have hassles setting up different things, including emails, website settings, and so on. That’s why, lots of web hosts have prepared documentation with frequently asked questions and issues in order to help their customers get info swiftly and seamlessly. As a result, the client support staff can spend more time on actual issues that particular clients may be encountering, because the solution for the smaller things will be available on the Internet and customers can resolve them without touching base with the client care team. Having exhaustive documentation is pretty important, particularly for new clients with no past experience, since the hosting service entails an enormous amount of features and lots of individuals can become baffled about what to do. A good knowledge base can both help you do the things that you need and find out how the hosting service works in general.

Extensive Online Documentation in Cloud Hosting

If you have ordered your very first cloud hosting account from our company or have transferred your site over to us, you’ll grow familiar with our services and our custom-built Hepsia Control Panel in a jiffy as we have prepared a detailed online knowledge base where you can find all the information that you’ll ever need – both general info in regard to the service as a whole and more concrete info about the different functions that you can make use of and the predicaments that you might confront. The articles themselves are available in two places. The full article collection can be accessed via the Help section of the Control Panel. You can find relevant articles about the different features in each and every section of the Control Panel as well. You can discover how to accomplish de facto everything, from enabling an .htaccess configuration file to administering a mailing list, and all the articles feature detailed instructions, so you won’t ever become lost on account of an unclear text. Needless to say, in case you experience a more specific obstacle and you cannot find a solution in our knowledge base, you can contact our client service staff members 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

We’ve prepared a comprehensive online knowledge base for all our current and prospective clients, so if you buy a semi-dedicated server plan through us, you will be able to find any information that you need at any moment. We’ve got tons of educative articles, which will help you better understand what’s going on in your account – "What is PHP?" and "What are file permissions?" are only 2 instances. Our exhaustive manuals will help you accomplish anything you wish – unpack an archive, import a MySQL database, forward a domain, etc. Besides, we’ve also got troubleshooting instructions, which will permit you to discover what induces a particular problem and the possible solutions for it. If you are not able to send e-mails or your domain name opens an HTTP 500 error message, for example, you can resort to our knowledge base and solve the issue instantaneously. The articles can be accessed through each section of the Control Panel, as well as through the all-encompassing Help section.