24/7 Customer Support in Cloud Hosting
The customer and technical support services for all our cloud hosting plans are twenty-four-seven, therefore you can forget all about waiting for a couple of days in order to receive assistance. In case you aren't our client yet, you can call us, chat with a representative or send an e-mail. If you do have an account, you'll be able to open a support ticket on top of the other three ways of communication. You can select the most appropriate way to contact us based on where you are or what kind of hardware you are using. We are able to help you for more or less any webhosting-related query that you may have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in this situation the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
You're able to test our support services even before you buy a semi-dedicated server account from our company since we have phone and online chat support for pre-sales, billing and general queries. Our representatives can assist you to pick the perfect plan or provide you with details about our servers, so as to confirm if the system requirements for your websites are met. In case you're a current customer, you will also be able to contact us via e-mail or through our ticketing system, that is accessible through the Hepsia web hosting Control Panel. We warrant that when you employ any of these 2 ways of correspondence, you'll get a response within a maximum of one hour and that’s 24/7, which includes weekends and public holidays. If you've used the website hosting services of other companies, even big ones, you are able to compare the response time since it often takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
Every single VPS server package that we provide includes 24/7 customer and technical support, therefore in case you experience any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you are able to contact us at any time, even holidays and weekends. For your benefit, we provide different methods of communication - phone support with a couple of local numbers globally, live chat, email messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters as it is much easier to monitor what's going on. The maximum warranted reply time for all email messages and tickets is sixty minutes, but it rarely takes that long to get help. In case you acquire the Managed Services upgrade that we offer, our admins will also assist you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we provide feature 24/7 support through several methods of communication and with a 1-hour max response time guarantee. When you want to find out more about the plans or you have some billing or general questions, you'll be able to phone one of the local numbers that we have internationally or you could use our live chat service and consult with a live representative. For entirely technical issues that need the help of a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an email message, because all of these channels are more appropriate to monitor a specific problem. The reply time for them rarely is more than 30 mins, so you can forget about having to wait for a whole day in order to get help. Our support service is available for all server-related issues, including the pre-installed software. If you want help with third-party applications, you may consider obtaining the Managed Services upgrade that we offer for all the packages.