Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • Every single assistance request you submit to us will be replied to within maximum sixty minutes. If your support ticket or email calls for additional assistance from a system administrator, we will timely forward it and leave a note to notify you that your matter is being worked on. If you make use of the Managed Services package, all of the server administration services included there will be completed at a time of your preference.

  • Top quality support service

  • A Premium Client Support Service

  • We will be available to you 24/7 to respond to any enquiries that you may have pertaining to our Web Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also need help handling server administration tasks, you can examine our Managed Services package, which includes backup disk storage space, weekly OS updates, server monitoring and restarting services, as well as troubleshooting and installation services

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have provided the Web Control Panel with a circumstantial knowledgebase, which offers extensive explanations of all its features and functions. Plus, we have prepared detailed video tutorials that will further show you how to perform a certain operation or solve a regularly experienced problem. The help articles and the video tutorials are readily reachable from each section of the Web Control Panel through the Help and Videos buttons in the top right corner.