A 99.9% Server Uptime
The advantage of developing your very own cloud hosting platform is that you don’t have to worry about compatibility – you configure a specific set of software applications in such a way as to be compatible with a specific set of hardware elements. The final result is something much more stable and reliable, since there are much less possible chances of failure. We have built our cloud hosting platform atop tried and trusted hardware parts coupled with a seriously tweaked version of Security–Enhanced Linux so as to create a completely safe home for all your sites.
This is why, with all our Linux cloud hosting plans we offer a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
When you build your very own cloud hosting platform, it’s important that you also set up your own network architecture. This is the reason why we set up a custom internal network in each one of our datacenter facilities. Based on top–notch Juniper switches and routers, our internal network allows for remarkably fast data transmission speeds and is also fully redundant.
Because of this, you can enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, no matter which web hosting plan you have opted for.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are not pleased with our services, or if you find them inadequate, or if you decide that you need a Linux VPS servers instead of a cloud hosting account – you will get a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have full control of your domains even when you delete your hosting account with us.
24/7 Technical Support
We have carefully handpicked each individual member of our 24x7 support department to make certain that we can provide the best support that you can possibly get. Each of our support engineers has several years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. Plus, they’re available 24/7/365 – you will be able to touch base with them at any moment and they’ll reply to you as fast as possible.
Their average support ticket response time is below twenty minutes, whilst with other web hosting providers you have to wait for days. What’s more, we offer a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to in less than one hour.